More in this section

Click & Collect

How Click & Collect Works

Once you have placed on order on you will receive an initial email confirming that your order has been received.

Our colleagues will be busy picking your order at this point. Once everything has been picked which can take up to 24 hours, you will receive a second email, a Ready For Collection email letting you know that your order can now be collected.  Some of our products are available for collection within 2-3 days. Others can take up to 10 days. 

Please do not go to your selected Homevalue store until you have received this Ready For Collection email.

Make sure to check the opening hours of the dedicated store you have chosen before travelling to collect your order.

Our Click & Collect service is a FREE, so all you pay is the price of your items.

We will hold your Click & Collect order for you at your selected store for 5 days once we have issued you with your notification to let you know your item is Ready for Collection. 

On the rare occasion that an item is not available we will contact you to discuss your order.

Collecting Your Order

Before collecting your order please make sure to check the opening hours of the dedicated store you have chosen before travelling to collect your order.

When you arrive at your chosen Click & Collect store, head to the dedicated Click & Collect point. Our colleagues will retrieve your order and get you on your way.

Please make sure to bring the following:

  • A copy of your order confirmation on your phone or printed out as proof of purchase
  • The payment card that you used to pay for this order
  • A current photographic driver’s licence, passport or a National Age Card

We are happy for someone else to collect your order, but to protect you from fraud, the person you have nominated must present a copy of the order confirmation and their photo ID (passport or photo driver’s licence).

If You Don't Collect Your Order

If you do not collect your order within the 5 day collection window, you will receive a reminder email.

If you still have not collected your order, you will get a final reminder email.

After that, if you have not collected within the allotted time we will need to cancel your order and you will be refunded within 14 days.


POP-IN HTML goes here


Your Basket

Your basket is currently empty