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Website Terms of Use

Please read these terms and conditions of use (“Terms of Use”) carefully before using this site.

  1. is a site (the “Site”) operated by United Hardware Designated Activity Company (“We”). We are registered in Ireland under company Number 474176 and have our registered office at Magna Drive, Magna Business Park, Citywest Road, Dublin 24.   

  2. By using our Site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these terms, you must not use our Site. 

  3. These Terms of Use refer to the following additional terms which also apply to the use of our site:
  1. If you purchase goods or services through the following terms and conditions of supply will apply to any sales that are made by a Member Store to you [insert as link to website terms and conditions of supply].

  2. We may make changes to these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time. 

  3. We may update and change our Site from time to time to reflect changes to the listed products and our business priorities. We will try to give you reasonable notice of any major changes.

  4. Our Site is made available free of charge.

    We do not guarantee that our Site or any content on it will always be available or be uninterrupted.  We may suspend or withdraw the availability of all or part of our Site for business or operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

  5. We may transfer our rights and obligations under these terms to another organisation We will always tell you in writing if this happens. 

  6. Our Site is directed to people residing in Ireland. We do not represent the content available on or through our site is appropriate for use or available in other locations. 

  7. If you choose, you are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.  We have the right to disable any user identification code or password whether chosen by you or allocated by us at any time if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at

How you may use material on our site

  1. We are the owner or the licensee of any intellectual property rights in our Site and in the material published on it. All such rights are reserved.

  2. You may print off one copy and may download extracts of any pages from us and you must not modify the copies of any materials you printed off or downloaded, nor use any illustrations, photo, video or audio. Our status as the authors of content on our Site must always be acknowledged (except for the content as user generated).  You must not use any part of the content of our Site for commercial purposes without obtaining licence to do so from us or our licensors.  If you print off, copy, download, share or re-post any part of our Site in breach of these Terms of Use, your right to use our Site will cease immediately and you must at our option return or destroy any copies of the materials. 

  3. The content on our Site is provided for general information only. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date. 

  4. Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those links, websites or information you may obtain for them.  We have no control over the contents of those sites or resources. 

  5. If you wish to complain about any content on our Site, please contact us on

Limitation of Liability

  1. We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it. We will not be liable to you for any loss or damage whether in contract, tort, breach of statutory duty, or otherwise even if foreseeable, arising or in connection with:
    - use of or inability to use our Site; or
    - use of or reliance of any content displayed on our Site.

    We will never be liable for any loss of profits, sales, business or any indirect or consequential loss or damage. 
  1. We do not guarantee that our site will be secure or free from bugs or viruses. You must not misuse or site by knowingly introducing viruses, trojans, worms or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, or any computer or database connected to our site. 

  2. The Irish Courts will have exclusive jurisdiction over any claim arising from, or related to, use of our Site. These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by or construed in accordance with the laws of Ireland.

Online Shopping Terms

1. Purchase from a Member Store

While United Hardware DAC operates the website (“Site”), when you purchase goods through the Site you are buying goods from an independently owned member of United Hardware DAC which you nominate when you begin shopping (the “Member Store”).   The terms and conditions (“Sales Terms”) apply to any product you order and purchase from the applicable Member Store.  

By placing an order, you are offering to purchase a product on and subject to the following sales terms. When placing an order you undertake that all details you provide to us are true and accurate.

2. Orders

  • By placing an order, you are offering to purchase a product on and subject to the following sales terms. When placing an order you undertake that all details you provide to us are true and accurate.

  • All orders are subject to availability and confirmation of the order price. The cost of products may fluctuate.  All prices advertised are subject to such changes.  Whilst every effort is made to ensure that descriptions and prices which appear on the Site are accurate, errors may occur.  If an error is discovered in the price of any goods which you have ordered, you will be informed as soon as possible and will be given the option of reconfirming your order at the correct price or, at your discretion, cancelling your order.  If we are unsuccessful in making contact with you, we will treat the order as cancelled.  If you cancel and have already paid for the goods, you will receive a full refund. All product descriptions, information and material postage on this Site are provided “as is” and without warranties expressed, implied or otherwise howsoever arising.

  • After placing an order, you will receive an email acknowledging your order.  Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to buy a product or service.  All orders are subject to acceptance by the applicable Member Store, and such acceptance will be confirmed when you receive an email that confirms that your order has been accepted.  The contract between you and the applicable Member Store will only be formed when the confirmation of the acceptance of your order has issued.
  • Rejection of order
    The applicable Member Store  has the right to reject orders, for example, because a product is unexpectedly out of stock or where the price listed on the Site was incorrect. The Member Store or United Hardware DAC will not be liable to you or any other third party by reason of the withdrawal of any product from their Site or for refusing to process or accept an order after it has been received or an acknowledgement of receipt has been sent.

3. Prices and payment

  • Prices are displayed in euro only on the Site and are inclusive of VAT but exclude delivery charges, if applicable.  However, if the rate of VAT changes between your order date and the date the product is supplied, the rate of VAT that you pay is adjusted to incorporate the change, unless you have already paid in full before the change in the rate of VAT takes effect.  Delivery charges will be notified to you and applied after you select the applicable delivery method.

  • Payments via Visa, Mastercard, credit/debit cards, Maestro, PayPal are acceptable.  All payments are subject to authorisation by the card issuer.  Card payments are subject to validation checks and authorisation by your card issuer. Member Store takes payment for the products on or after confirmation of acceptance of the order.  If the card issuer fails to authorise the payment, the Member Store will not be liable for any delay or non-delivery and may not be able to proceed with your order.  The Member Store must receive full payment for the order at the time the order is processed and before the product is dispatched.

4. Delivery & Collection

  • You may select to have your products delivered to the delivery address as chosen by you or you may collect the item from the applicable Member Store if you choose this option when you place your order.

  • Where you have chosen to pick up an order from the applicable Member Store, the goods should be collected within 5 days from the date you are notified they are available to collect from the Member Store. You will be advised by email when the order is ready for collection. If the order is not collected within 10 days a refund will be processed automatically and a refund confirmation email will be sent to you. The refund payment will be processed back through the original method of payment.

  • The Member Store will endeavour to have your product delivered as indicated on the Site when you chose your delivery method. Orders placed on Saturday/Sunday will be deemed to be placed on the following Monday. At present, the Member Store cannot deliver on bank holidays or weekends.

  • While the Member Store will endeavour to meet the delivery timeframes indicated on the Site, this cannot be guaranteed and the Member Store will not accept responsibility if the order is delivered outside the indicated timeframe.

  • If for any reason the delivery date as indicated in your order confirmation cannot be met, you will be informed and may, at your discretion, continue with the extended delivery time or cancel your order and receive a full refund.

  • Your products will be deemed to have been delivered upon delivery of the products at the address indicated by you when you placed your order or when you pick up the product from the applicable Member Store.

5. Risk and Title to the Goods

Risk in the products will pass to you from the time of delivery.  Ownership of the product will pass to you on the later of delivery, or when full payment of all sums due in respect of the products, including delivery charges, have been received.

6. Cooling off period and your right to cancel your order

  • If you are contracting online as a consumer and are an EU resident, the EU Consumer Directive provides that you may cancel a contract at any time within 14 days beginning on the day after you receive the products.

  • If you have purchased products from a Member Store through the Site and wish to exercise your right of cancellation pursuant to this clause 6, you must notify the applicable Member Store within 14 days of receipt of the products. You must inform the Member Store by emailing or writing to the applicable Member Store using the contact details for the applicable Member Store as set out in Schedule 1 stating you wish to cancel your contract and quoting your order. You may use the sample cancellation template here [Click to view or download the template].

  • When you contact the Member Store regarding making a return, the Member Store will arrange with you an appropriate time when its courier company will arrange to pick up the goods from you. Please note that you are responsible for the cost of the courier for the return of the goods. The applicable cost will be similar to the delivery charge that you paid for the goods to be delivered. Alternatively, you may return the goods to the Member Store from whom you bought the goods free of charge. The goods must be returned within 14 days of you notifying the applicable Member Store of your change of mind.

  • Please ensure products are returned in their original condition and packaging, with the relevant store online receipt or online dispatch notice (as applicable).

  • You have a legal obligation to take reasonable care of the products while they are in your possession and you will be responsible for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning.

  • Refunds will be processed onto the original card used as payment for the order within 14 days or receipt of returned products. Only standard delivery costs are refunded. Any extra costs you have paid for express delivery or delivery at a particular time will not be refunded. The cost of the courier for the return of the goods will be deducted from the refund that is made to you.

    For help with returns, please see contact details provided in clause 7 below.

7. Contacting the Member Store

  • Should you have any queries or enquiries in relation to your order, please contact the applicable Member Store. Full contact details of the applicable Member Store, including the address, telephone number and contact email address of the Member Store are as set out in Schedule 1.

  • In the unlikely event you receive incorrect products or products not detailed on your order, please contact the Member Store using the contact details provided.

8. Limitation of Liability

  • Your contract for the sale of goods is between you and the applicable Member Store and you acknowledge that United Hardware DAC shall have no liability, responsibility or is not making any representation or warranty of any kind, whether express or implied, in relation to the products or the sale of the products through the Site.

  • The applicable Member Store warrants to you that any product purchased from it through this Site is of satisfactory quality and reasonably fit for the purpose for which products of its kind are commonly supplied. To the fullest extent permissible pursuant to law, but without excluding anything that may lawfully be excluded in the case of consumers, the applicable Member Store disclaims all other warranties of any kind whether express or implied, in relation to the products. 

  • The applicable Member Store’s liability in connection with any product purchased through the Site is strictly limited to the purchase price of that product. Nothing in the Sales Terms will affect your statutory rights as a consumer or any statutory rights in respect of faulty, damaged, or incorrectly supplied goods.

9. General Terms

  • Complaints
    If you have a complaint in relation to your order, the supply of products or otherwise in relation to these Sales Terms please contact the customer service of the Member Store via email at the Member Store email address as set out in Schedule 1. Alternatively, you can write to or telephone the applicable Member Store using the contact details as set out in Schedule 1.
  • If any of these Sales Terms are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such Sales Term will, to that extent, be severed from the remaining Sales Terms which will continue to be valid to the fullest extent permitted by law.

  • No waiver by the applicable Member Store in respect of a breach of these Sales Terms shall be considered as a waiver of any subsequent breach of these Sales Terms and the applicable Member Store will be entitled to exercise any rights or remedies in relation to any subsequent breach.

  • The Sales Terms constitute the entire understanding and agreement between you and the applicable Member Store.

  • These Sales Terms are governed by and interpreted in accordance with the laws of Ireland and all disputes in relation thereto will be referred to the exclusive jurisdiction of the Irish courts.

Schedule 1: List of Homevalue Stores, address, telephone contact details and email address

Store NameAddressContact NumberEmail
EEC Hardware DACStephenstown Industrial Estate
Co. Dublin
K32 XH93
01 841
Ferdia HomevalueArdee Enterprise Centre
Co. Louth
A92 RYH0
041 685
D. Lynch & Sons HomevalueSt Patricks Street
Co. Galway
H53 WR83
090 974
Ronaynes Hire & Hardware Ltd.Dublin Road
Co. Tipperary
E41 VR83
050 421
Briarcroft Limited T/A Lamberts HomevalueFair Green
Hacketstown Upper
Co. Carlow
R93 C590
059 647
Donegal Town Hardware & DIY LtdDonegal Town Business Park
Lough Eske Road
Drumroosk West
F94 NH92
074 972
PJ Kelly LtdUnit 17 - 19 Newport Road
Westport Industrial Park
Westport, Co. Mayo
F28 YA34
Nioclas O' Conchubhair Teo Homevalue (Connemara)Connemara
Co. Galway
H91 DYP6
091 506
Wallace's Homevalue (Joseph Wallace Limited)Wellington Bridge
Co. Wexford
Y35 K226
051 561

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